Store Requirements & Policies

Store requirements:

Our Spiritwear program is intended for groups to offer a variety of apparel & accessories.  If you have a smaller group, please contact us about placing a custom bulk order.

• 24 piece minimum per store
• Sales can be any combination of products.  Items, colors and sizes can be mixed. 
• Free standard UPS ground shipping to one/main location 

If your store sells less than the 24 required:

• Regular UPS costs are applied (Shipping to one/main location)
• Depending on what was offered, possible additional setup charges.  Your spiritwear rep will review with you before final closing

Store turnaround time:

Orders are shipped approx. 3 weeks after store close date.  Note:  The official close date on your store is 2 days (through midnight) after the date shown on your storefront, to account for any late orders that may come in.  No orders will be accepted after the official closing.

Store returns & exchanges:

Items are custom decorated and therefore cannot be returned or exchanged unless defective or incorrect.  Defective and/or damaged products may be exchanged or refunded with proof of damage within 30 days of receipt of product(s).

Store backorders/substitutions:

We are not responsible for items that are out of stock.  We keep an eye on items we know have potential to be out of stock, but cannot guarantee their availability.  We will provide you with a list of possible replacements to approve prior to ordering.  We reserve the right to substitute similar items or different brands when stock issues arise without prior approval.

Additional design charges:

You may offer more designs than what is included in our program.  Charges will be based on the number of additional screens needed and/or custom embroidery.  Your spiritwear rep will review and approve with you before store opening so you are aware of everything up front.

Store profit:

If you choose to use your store as a fundraiser, you can choose to up-charge each item to make a profit.  If you have a profit of $10.00 or more at the end of your Spiritwear sale, we will mail your profit check approx. 1 month after orders are received at the school/main location.  Profit checks will be made out to the school/team or parent organization.  They cannot be made out to an individual.